My patience is being tested. Ahh...sweet memories of teaching 20 kindergarteners.

But this time, it's not a bunch of 6 year olds. It's not even a 6 year old. She's 29 and new...someone that I have to train at work, which I've done many times before. I've made mistakes before in training...but I learned. I explained all the documents inside a patient chart. Superbills, patient information sheet, Insurance verification, Insurance card copies...etc etc etc. So even though this girl is completely new, I was confident that she would get the hang of it in no time. I know how confusing things are in the beginning, so extra patience. Check.


Until it's crunch time to close the month. Don't want to rush her, so I tell her, "I made a log of all the superbills that have not been posted. Fax those to me and I will post them for you. If it says "Change Insurance" on the supebrill, fax me the Insurance card copies so I can change it. If it says blood on the superbill, fax me the blood requisition form."


Simple, right?




NO. All I got was the superbill. So I call her and very patiently explain to her why I need those documents. Please remember to read the memo on the bottom of every superbill to check for those 2 things.


I make another log. After posting what you have sent me, these are the ones that I need insurance card copies or blood requisition forms.



I get the fax. They are all superbills. AGAIN.
I call her and let her know again. Make her another log, this time, with a key on the bottom as follows:

IF IT HAS "CHANGE INSURANCE", PLEASE FAX NEW INSURANCE WITH SUPERBILL.
IF IT HAS "BLOOD", PLEASE FAX BLOOD REQUISITION FORM WITH SUPERBILL.
THANK YOU!



I think you know how it ends. Yes, I still received some with only superbills.



I don't know how much simpler I can make it.