My patience is being tested. Ahh...sweet memories of teaching 20 kindergarteners.
But this time, it's not a bunch of 6 year olds. It's not even a 6 year old. She's 29 and new...someone that I have to train at work, which I've done many times before. I've made mistakes before in training...but I learned. I explained all the documents inside a patient chart. Superbills, patient information sheet, Insurance verification, Insurance card copies...etc etc etc. So even though this girl is completely new, I was confident that she would get the hang of it in no time. I know how confusing things are in the beginning, so extra patience. Check.
Until it's crunch time to close the month. Don't want to rush her, so I tell her, "I made a log of all the superbills that have not been posted. Fax those to me and I will post them for you. If it says "Change Insurance" on the supebrill, fax me the Insurance card copies so I can change it. If it says blood on the superbill, fax me the blood requisition form."
Simple, right?
NO. All I got was the superbill. So I call her and very patiently explain to her why I need those documents. Please remember to read the memo on the bottom of every superbill to check for those 2 things.
I make another log. After posting what you have sent me, these are the ones that I need insurance card copies or blood requisition forms.
I get the fax. They are all superbills. AGAIN.
I call her and let her know again. Make her another log, this time, with a key on the bottom as follows:
IF IT HAS "CHANGE INSURANCE", PLEASE FAX NEW INSURANCE WITH SUPERBILL.
IF IT HAS "BLOOD", PLEASE FAX BLOOD REQUISITION FORM WITH SUPERBILL.
THANK YOU!
I think you know how it ends. Yes, I still received some with only superbills.
I don't know how much simpler I can make it.
Tuesday, March 03, 2009
Every rose has it's thorn...
I watched The Bachelor last night. For Jason. He had his heart broken by DeAnna from a previous season of The Bachelorette. He's a single dad...sweet and sincere. A great match, in my opinion, with Melissa, one of the two finalist fighting for his heart.
And he chose her. Offered to her the final rose. He proposed. She said yes with a squeal.
A happy ending. Just what I needed to see to remind me that there are happily ever afters. But I wrong. He dumped her on the after show of the final rose ceremony. He then proceeded to ask Molly for a second chance, the other girl. All on national television.
Jason can be dumped back into the barrel. He isn't any different from the rest of them.
(I know, I know. It's just a TV show with producers. But still. I was rooting for him since The Bachelorette and to find out he's just like the rest of them is a huge let-down.)
I watched The Bachelor last night. For Jason. He had his heart broken by DeAnna from a previous season of The Bachelorette. He's a single dad...sweet and sincere. A great match, in my opinion, with Melissa, one of the two finalist fighting for his heart.
And he chose her. Offered to her the final rose. He proposed. She said yes with a squeal.
A happy ending. Just what I needed to see to remind me that there are happily ever afters. But I wrong. He dumped her on the after show of the final rose ceremony. He then proceeded to ask Molly for a second chance, the other girl. All on national television.
Jason can be dumped back into the barrel. He isn't any different from the rest of them.
(I know, I know. It's just a TV show with producers. But still. I was rooting for him since The Bachelorette and to find out he's just like the rest of them is a huge let-down.)